Problem with Extensions and Updates

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Hi folks,

 

I have been using Atmel Studio 7 to develop firmware for an Xmega based application for a while now, and I recently ran into a small, but annoying issue.

 

When I try to install or update extensions, and click on Tools -> Extensions and Updates... I get a popup error message stating "Failed to compare two elements in the array."

 

Screenshot

 

I searched google and this forum but couldn't find anything related. I tried reinstalling Atmel Studio multiple times, even with manually scrubbing all the relics in AppData and so forth. The only thing I didn't do was dig through the registry for any remnants of the installation. Still, no luck. I only have the issue on my office PC, on my lab laptop and home PC it plays ball well enough. It's not exactly blocking me from working, but it does pester me a lot.

 

Has anyone ever seen this issue?

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Alchemist and Artificer

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I just experienced the same issue, no problem a couple days ago.  I am running windows 10 with parallels on MAC.

 

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Top Tips:

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I encountered the same problem on my new computer. Is this the thread that I must check or the other one?

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I am having the same problem. Has anyone managed to resolve this? I have tried reinstalling, repairing etc with no joy. 

 

Cheers

Simon

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Seriously!  People have been seeing this error all the way back to August of 2017 and there is still no solution?  I am also getting this when I select extensions and updates.

 

To the OP I would not characterize this as a small problem.  I have only one machine and so I can't install extensions or updates making atmel studio absolutely useless to me!

Last Edited: Thu. Mar 1, 2018 - 05:58 AM
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ctbram wrote:

Seriously!  People have been seeing this error all the way back to August of 2017 and there is still no solution?  I am also getting this when I select extensions and updates.

I wonder how many of the that have posted in this thread actually contacted Microchip support and initiated a support ticket?

 

So instead of whining about it in a forum, register at the Microchip support site and start a support ticket yourself.  http://www.microchip.com/wwwregister/default.aspx?ReturnURL=http://www.microchip.com/support/hottopics.aspx

 

That's what serious people do, seriously! 

"I may make you feel but I can't make you think" - Jethro Tull - Thick As A Brick

"void transmigratus(void) {transmigratus();} // recursio infinitus" - larryvc

"It's much more practical to rely on the processing powers of the real debugger, i.e. the one between the keyboard and chair." - JW wek3

"When you arise in the morning think of what a privilege it is to be alive: to breathe, to think, to enjoy, to love." -  Marcus Aurelius

Last Edited: Thu. Mar 1, 2018 - 06:23 AM
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So you are suggesting to start another ticket for one that has already gone 7 months with no answer lol. 

Last Edited: Thu. Mar 1, 2018 - 06:27 AM
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ctbram wrote:

So you are suggesting to start another ticket for one that has already gone 7 months with no answer lol

Yes, that is exactly what I am saying!

 

This forum is not directly supported by Microchip support, though they do stop in once in a while.  The people here are volunteers and enthusiasts, perhaps as you are, we don't work for Microchip.  If you were under that impression then you were mistaken.

 

So if you want to get the problem solved for the benefit of yourself and others, initiate a support ticket.  Nobody is going to do it for you.

"I may make you feel but I can't make you think" - Jethro Tull - Thick As A Brick

"void transmigratus(void) {transmigratus();} // recursio infinitus" - larryvc

"It's much more practical to rely on the processing powers of the real debugger, i.e. the one between the keyboard and chair." - JW wek3

"When you arise in the morning think of what a privilege it is to be alive: to breathe, to think, to enjoy, to love." -  Marcus Aurelius

Last Edited: Thu. Mar 1, 2018 - 07:01 AM
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therat wrote:
I have tried reinstalling, repairing etc ...
... clean Atmel Studio 7 :

https://www.avrfreaks.net/forum/remove-as7-user-data#comment-2401206

therat wrote:
... with no joy.
Several instances of loss of joy due to Windows updates.

Windows 7 is relatively stable though there was one .NET update that upset Atmel Studio (and Visual Studio)

Windows 10 1709 is not yet stable though it's Semi-Annual Channel.

https://technet.microsoft.com/en-us/windows/release-info.aspx (Windows 10)

 

"Dare to be naïve." - Buckminster Fuller

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Thanks for taking the time to offer a useful reply.

 

Unfortunately, I am still getting the same error when trying to open extensions manager.

 

 

 

 

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Please update https://s3-us-west-2.amazonaws.com/atmel-studio/7.0.1652/as-installer-7.0.1652-web.exe it has the new Extension Manager packed with it and you should be able to install extensions within Studio from Extension Manager.

 

Regards,

Charles

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Yahtzee!

 

Thanks Charles installing that version fixed the problem.

 

I appreciate the help.  How did you find the new version of the installer?  The one on the main Microchip page is still the version that was broken for me.

 

Regards,

Rick M

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charla wrote:
Please update https://s3-us-west-2.amazonaws.c... has the new Extension Manager packed with it and you should be able to install extensions within Studio from Extension Manager.

Well here we are, nearly 2-and-a-half months later, and the faulty version is still up on the website as the "latest".

 

See: https://www.avrfreaks.net/commen...

 

angry

 

Even that install didn't actually fix the problem - it just contains an update which has to be run to get the extensions to work!

 

 

Top Tips:

  1. How to properly post source code - see: https://www.avrfreaks.net/comment... - also how to properly include images/pictures
  2. "Garbage" characters on a serial terminal are (almost?) invariably due to wrong baud rate - see: https://learn.sparkfun.com/tutorials/serial-communication
  3. Wrong baud rate is usually due to not running at the speed you thought; check by blinking a LED to see if you get the speed you expected
  4. Difference between a crystal, and a crystal oscillatorhttps://www.avrfreaks.net/comment...
  5. When your question is resolved, mark the solution: https://www.avrfreaks.net/comment...
  6. Beginner's "Getting Started" tips: https://www.avrfreaks.net/comment...