JtagICE mk2 not working

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I am having trouble getting my JTAGICE MK2 to work.

Windows detects it and AVR studio picks up that it is attached however, when i try set ISP mode in the programming window of AVR studio 5, it says,

"Unable to connect to tool JTAGICE mkII (Serial Number)"

And then,

"Failed to get interface clock value."

:(

I've tried doing a firmware upgrade and get a message that states that the application failed to start because wdapi1011.dll was not found. Reinstalling studio does nothing.

I tried V4 of Studio and had equally unsuccessful results. it says no programmer is connected. Any ideas on how to fix this?

The lights on the device are as follows.
USB LED - Green
THe indicator lamps are Green, Red, Red

Thanks