Extensions and Updates - Unable to connect to the remote server

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ASM 7

Windows 10

-----------------------

 

Hi there.

 

Just (re)installed Atmel Studio 7. Unfortunately the "Extensions and Updates" manager is unable to connect to the remote server.

What do I do wrong?

 

Cheers

 

This topic has a solution.
Last Edited: Thu. Jan 23, 2020 - 06:23 AM
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Going to follow this as I have experienced the same kind of problems.....

 

Which version of AS7 are you actually using? There have been a number of updates and I have problems with the 2389 and next ( think it was 2397) build released.

This reply has been marked as the solution. 
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Exit out of Studio.

 

Go to:

C:>ProgramFiles(x86)>Atmel>Studio>7.0

 

Scroll down and look for "AtmelStudio"

Right Click and go to "Properties" and click the "Compatibility" tab.

CLick the checkbox for "Run this program as an administrator"

CLick APPLY and OK

 

Next go to your desktop shortcut and click Properties and Compatibility and check teh run as administrator box.

 

Clcik Apply and OK.

Start Studio form the shortcut.  You should be prompted to give permission for studio to make changes to your computer.  Click YES.

 

YOur extensions should become available.

 

Worked for me!

 

JIm

 

EDIT:

The reason for doing this is you may have anti malware/anti virus software running that is preventing the application from accessing the server.  YOu might also want to put AtmelStudio.exe on your antivirus/malware safe list too.

I would rather attempt something great and fail, than attempt nothing and succeed - Fortune Cookie

 

"The critical shortage here is not stuff, but time." - Johan Ekdahl

 

"Step N is required before you can do step N+1!" - ka7ehk

 

"If you want a career with a known path - become an undertaker. Dead people don't sue!" - Kartman

"Why is there a "Highway to Hell" and only a "Stairway to Heaven"? A prediction of the expected traffic load?"  - Lee "theusch"

 

Speak sweetly. It makes your words easier to digest when at a later date you have to eat them ;-)  - Source Unknown

Please Read: Code-of-Conduct

Atmel Studio6.2/AS7, DipTrace, Quartus, MPLAB, RSLogix user

Last Edited: Tue. Jan 21, 2020 - 02:10 PM
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And make sure that you have the correct extension manager (if you have an older version of Studio you can download it from  https://gallery.microchip.com/packages/AtmelStudio7ExtensionManager/ )

:: Morten

 

(yes, I work for Atmel, yes, I do this in my spare time, now stop sending PMs)

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I have tried as above to no avail.  even turned off firewall.

 

any other ideas?

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@ meslomp : Currently having build release 2397 installed.

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jgmdesign :

Unfortunately this didn't work out in my case. It now asks for the mentioned permission, which I granted. But still unable to connect to the remote server.

 

Atmel Studio is an app that is allowed to communicate through Windows Defender Firewall. And there is no further AntiVirus software running but my self, and I am sure not keeping it off connecting to any server wink

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meolsen : I do have the latest greatest in everything (even a new mainboard in my lenovo x1 extreme, but this did't help either in respect to this problem angel).

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@ jgmdesign :

Ha! Solution!! I have to tell you that your solution with "opening as administrator" doesn't not help (does not not => so it does). Eventually it helped when installing the extension manually! This I tried before as well by downloading the extension and opening its (.vsix file) in Ateml Studio => then just nothing happened (not an error message, not a warning, nada). Now, having it opened as "administrator" this procedure works. (Well, after this success captain obvious joined for a coffee and told me that nowadays one should be administrator to install stuff cool).

 

Thank you all for your inputs!
Cheers Nik

 

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I am having the same problem.

I am changing from a Windows 7 OS computer to a Windows 10 OS computer and need to have AtmelStudio 7.0 running on the Windows 10 computer.  The Tools>Extensions and Updates under the Microchip will show the "A connection to the server could not be established..." as others have shown.   This was working a few days ago on both my Windows 10 computer and my Windows 7 computer, but now it is not on either one.   On my new Windows 10 computer I have set the Admin settings as described, but it is still now working like it did before.  I have also shut off virus protecting and my fire wall and it still does not load.  Note: the Windows 7 OS has AtmelStudio 7.0.1931, and the Windows 10 OS has AtmelStudio 7.0.2397

 

It is odd that someone has set the Admin setting and did not work, the later when they tried again, it worked.  Maybe the Server is intermittently down. Is there some way to test the download server?

 

I am not sure what steps to take next.

 

Don

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It's  a very dangerous practice running anything as Admin. Something is seriously wrong in the design if anything forces this as the only option to work.

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Pavel at CV told me that Studio must run as administrator in order to use the CV extension. As soon as I did that it worked!

Go figure

Jim

I would rather attempt something great and fail, than attempt nothing and succeed - Fortune Cookie

 

"The critical shortage here is not stuff, but time." - Johan Ekdahl

 

"Step N is required before you can do step N+1!" - ka7ehk

 

"If you want a career with a known path - become an undertaker. Dead people don't sue!" - Kartman

"Why is there a "Highway to Hell" and only a "Stairway to Heaven"? A prediction of the expected traffic load?"  - Lee "theusch"

 

Speak sweetly. It makes your words easier to digest when at a later date you have to eat them ;-)  - Source Unknown

Please Read: Code-of-Conduct

Atmel Studio6.2/AS7, DipTrace, Quartus, MPLAB, RSLogix user

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https://docs.microchip.com/ContentDelivery/web/content.xql?pub=Atmel_Studio_Release_Note&lang=en-US&action=topic&xslmode=print&docid=GUID-68EF3FD3-CE37-4DBE-BADF-A1BE5D642220

[bottom]

...

  • Make sure your user has local administrator privileges

...

  • Once finished, the installer displays an option to Start Atmel Studio after completion. If you choose to open, then note that Atmel Studio will launch with administrative privileges, since the installer was either launched as an administrator or with elevated privileges.

via https://docs.microchip.com/ContentDelivery/web/pub.xql?action=home&pub=Atmel_Studio_Release_Note&lang=en-US&docid=GUID-68EF3FD3-CE37-4DBE-BADF-A1BE5D642220

 

edit :

Create a local user or administrator account in Windows 10

 

"Dare to be naïve." - Buckminster Fuller

Last Edited: Mon. Jan 27, 2020 - 12:39 AM
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clawson wrote:

It's  a very dangerous practice running anything as Admin. Something is seriously wrong in the design if anything forces this as the only option to work.

 

agree to that one. But then again there seems to be more things that seem to be no longer working as they should.

I still have to re-try after reading this. But after updating AS7 to the latest 2397 update ASF and Atmel start no longer function when I start Studio in normal mode.

After downgrading to the for last version 2389 ASF and Start still do not function. I came from a 1000 series version were it all worked. fortunately I do not need it anymore at the moment, but it was not fun running into that as it also crashed studio in that it would just give the "i am busy circle"  but would not do anything else anymore.

The last couple of updates do not seem to be an improvement to me. And I always just install and do not change default installation configurations.

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I still have not been able to get the extensions showing in AtmeStudio 7.0 and really need some help here.  The discussion about whether to run in admin or not is interesting, but I need to get this thing running.  Here is what I have additionally tried:

 

Form the menu in AtmelStudio 7.0  I selected "Help>Atmel Gallery" and  then on the page the opens that comes up, under the Atmel Studio 7.0  I clicked on the "Extension Manager"  On this page it shows the follwoing url 

"https://microchip.secure.force.com/microchipknowledge/articles/en_US/FAQ/Installing-extensions-in-Atmel-Studio-shows-This-extension-is-not-installable-on-any-currently-installed-products "  and if you go to this in my browser, it shows the following " Sorry for the inconvenience. We'll be back shortly. Please email us if you need to get in touch."  So that is a dead end.  Going back to the page in AtmeStudion 7.0,  if I click on the  download and run it, it tells me the following "This extension is already installed to all applicable products"  so another dead end.  Of course, as suggested by otheres previously I am running this as Admin.

 

Here's another odd thing.  If I go to my AtmelStudion 6.2 on my Windows 7 OS system (that is not running it in Admin mode),  I have access to downloading the extensions.

 

What is going on here?  Does anyone know?  Are extensions no longer available in AtmelStudio 7.0?

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That URL is surely wrong. A site in the microcchip.com domain is going to be something like secure.force.microchip.com or force.secure.microchip.com. If you access microchip.secure.force.com then you are surely accessing something belonging to some company called "force.com" ??

 

On this page:

 

https://gallery.microchip.com/packages/AtmelStudio7ExtensionManager

 

it seems to be suggesting you download and install: https://gallery.microchip.com/ap... to resolve problems with extension manager. When I click that link ("Download" in the list at the left of the page) it certainly seems to download a .vsix package to my machine.

 

Presumably you can attempt the same in AS7 itself by clicking this:

 

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clawson wrote:
If you access microchip.secure.force.com then you are surely accessing something belonging to some company (sic) called "force.com"

It could be that Microchip have hosted stuff on some domain called "force.com" ?

 

I think it has been seen before - I think "force.com" is Salesforce ... ?

 

EDIT

 

Oh - here it is: "platform as a service"

 

EDIT 2

 

that's not just a catch-all page:

 

 

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Last Edited: Mon. Jan 27, 2020 - 03:37 PM
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Actually I'm wrong about force.com - seems it is probably the name of some outsource that Mcirochip uses. So if you just go here:

 

https://microchipsupport.force.com/s/communityknowledge

 

and type in "extension" you see:

 

 

Top link shows:

 

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I think I may have found my solution.  The url  below seems to have the extensions and you can download them.

 

https://gallery.microchip.com/packages?q=Tags%3A%22Atmel_Studio_7.0%22

 

I don't think this will require running as admin.

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I solve problem.

Step 1 - Uninstall Microchip gallery. Placed in menu tools/extension 

Step 2 - download Gallery from site Microchip

reload Atmel Studio

install Microchip gallery

one more reboot Studio

update works now

 

I think that gallery not work because of new place on new server after merging two companies

 

Unistalling whole studio not solve problem  at all

Helsinki hardwire and softwer company Alternative Energy Future Oy

Last Edited: Mon. Feb 3, 2020 - 10:52 PM
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Before I read or tried dblabolin's solution, I tried  "Tools>Extensions and Updates..." one last time.  Without any changes at all, it worked flawlessly.  So, it looks like the server for this was really down and the IDE was fine.  It would be nice if there was some way that they would notify us of something like this instead of letting us waste time trying to fix the IDE that did not have anything wrong at all.  Next time I think I will wait a week or two before spinning my wheels.

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Now it is not working again.  I have a windows7 and window10 with ArmelStudio 7, and last night and earlier this morning the Extensions and Updates access was working great.  I went back to check on another extension, and it stopped working on both computers. 

 

I just tried it again and it is now working.  I checked have my Internet connection by doing Google searches, and it works fine even during times when Extensions and Updates does not.  So it looks like an intermittent server.  My advice at this point is to not change the IDE, and just keep trying at different times.

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D_AVR wrote:
So it looks like an intermittent server.
DNS?

Though before Windows 10's first RTM (29-July'15), the following might be effective :

Windows 10 - DNS Issue - Microsoft Community

 

"Dare to be naïve." - Buckminster Fuller

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Interesting on Windows10, but I am trying to move  AtmelStudio 7.0 on a Windows7 machine to a Windows10 machine.  Right now they are side by side and the problem appears and disappears on both machines at the same time.  Suspecting the Internet connections, I was constantly checking the connections on both machines using Google, and the Internet was sound.  

 

I have a program that compiles fine on the Windows7 machine, but cannot get it to compile on the Windows 10 machine so I started looking for updates when I started having this problem. (BTW: I am using the same file structure.)   So, I am going back to searching for why I cannot get the same program to compile on the Windows7 machine but get all kinds of errors on the Windows 10 machine.  I hope that there aren't different versions of AtmelStudio 7.0 that are drastically different.  So, I am now searching for this issue on the forum to see if anyone else is having this problem.   

 

Thanks to everyone working on this.

 

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D_AVR wrote:
I hope that there aren't different versions of AtmelStudio 7.0 that are drastically different.
It's surely not Atmel Studio that matters but the GCC toolchain? And, yes, over time the toolchain develops and there are differences.

 

Just ad -v to both builds and look at the actual compiler version - probably 5.4 or something:

		Thread model: single
		gcc version 5.4.0 (AVR_8_bit_GNU_Toolchain_3.6.2_1778) 

(from an AS7 build on my machine using a slightly out of date AS7)

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Thank you Classon. That is a very good clue that makes a lot of sense to me.  Just before reading your comment, I uninstalled my current version, and was going to install an older version, but I like the idea of just changing the gcc version much better.

 

We may be getting out of the realm of the original topic here, but I have not been able to find a topic on the forum so far for the issues I have been having.  However, I do have a couple of questions, if you don't mind answering them.

 

How do I change the gcc version?

In the case that I cannot find a topic I am looking for, where are the directions on how to start a new topic in the forum?

 

Thanks

 

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D_AVR wrote:
In the case that I cannot find a topic I am looking for, where are the directions on how to start a new topic in the forum?

 

Click >FORUMS< at teh top of any page

Scroll through the list of forums and pick the one that closest represents what your issues(s) is/are.  In this case the AVR Studio forum

At the top of the forum page click >START NEW TOPIC<

Enter the name of your topic in the Title Block.

 

Enter your question in the text area.

 

Click POST at the bottom left side of the screen.

 

Tah Dah!!

 

IF the thread needs to be moved a Moderator will take care of that wink

I would rather attempt something great and fail, than attempt nothing and succeed - Fortune Cookie

 

"The critical shortage here is not stuff, but time." - Johan Ekdahl

 

"Step N is required before you can do step N+1!" - ka7ehk

 

"If you want a career with a known path - become an undertaker. Dead people don't sue!" - Kartman

"Why is there a "Highway to Hell" and only a "Stairway to Heaven"? A prediction of the expected traffic load?"  - Lee "theusch"

 

Speak sweetly. It makes your words easier to digest when at a later date you have to eat them ;-)  - Source Unknown

Please Read: Code-of-Conduct

Atmel Studio6.2/AS7, DipTrace, Quartus, MPLAB, RSLogix user