Data Visualizer: cannot connect to SAM E54 Xplained Pro

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I'm running the latest Data Visualizer (standalone, but I've also tried the AS7 extension).  My goal is to use the nifty Power Interface to monitor the MCU's power consumption.

 

But I cannot get the DGI Control Panel to connect to my SAM E54 Xplained Pro board: it detects the Xplained Pro board, but clicking [Connect] has no effect -- notably, it does not enable the [Start] button nor show any available interfaces.  I *can* communicate with the board via the Serial Port Control Panel, so some part of it's working.

 

 

I should also mention:

- Windows 10

- The app running on the SAME54 uses PB24 and PB25 for its serial Rx/Tx lines 

- When I click the DGI Control Panel's [Connect] button, the yellow LED on the SAM E54 blinks off/on three times

 

Is there something obvious (or less obvious) that I'm missing?  This seems like a tool with great potential.

Last Edited: Thu. May 9, 2019 - 11:54 AM
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The "interfaces" section looks suspiciously empty - these should be populated from the kit.

Does the "kit window" pop up in Studio? Does it list the interfaces there?