Ten or more days ago I followed these directions at Atmels web-store:
For questions related to purchasing AVR and ARM development tools from Atmel Store, please use email@example.com
but not a single life-sign has been heard.
Anyone else here emailed them, and actually got a response?
(In my case it was a question about availability of spare parts for the STK-600, specifically the nylon/plastic clips/screws/nuts to fasten the router and top boards to the base board. I guess the question was just akward, and perhaps the saxophone stood ready-to-play in the corner..)