Atmel response times to logged calls...

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#1
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Hi,

In people's experience, how long do Atmel take to respond to a logged call once you have the call log number? i.e. when is it reasonable to start whinging and then, who to?

Cheers

Nick

Nicko

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Well with support tickets raised via avr@atmel.com I've never waited more than 24 WORKING hours in fact. Though I guess, to a certain extent, it'll depend on the complexity of the request.

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Thanks for the info, Cliff. I've had an open ticket for a few weeks without response, so I think I'll send another message to check on the status.

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http://support.atmel.no/bin/cust...

promises to let you track your support requests if you register.

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Good link, Cliff. Yes, I've been tracking the non-progress of a non-technical question for a few weeks. Seems like a ping would be reasonable to get some idea of progress of my question within their support staff.

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Well, I've just had a reply (coincidence?) which made a suggestion that didn't work. They also said that several other people had reported the same problem, and they didn't have a fix.

We're dead in the water here...

Nick

Nicko