Atmel Ice and AVRISP mkII crash atbackend if plugged into usb3.0

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I'm setting up a new windows 10 pro desktop for development, latest version of atmel studio installed before anything is plugged in.

Once I plug any programmer into any usb3.0 port atbackend crashes with the following event log:

Faulting application name: atbackend.exe, version: 1.13.0.4972, time stamp: 0x5d6f90ca
Faulting module name: USBAccessLink_3_33.dll, version: 3.33.0.0, time stamp: 0x5b58e22d
Exception code: 0xc0000005
Fault offset: 0x0000af1f
Faulting process id: 0x2bf4
Faulting application start time: 0x01d5f1f225e9cdfd
Faulting application path: C:\Program Files (x86)\Atmel\Studio\7.0\atbackend\atbackend.exe
Faulting module path: C:\WINDOWS\SYSTEM32\USBAccessLink_3_33.dll
Report Id: d309fdaf-1a8c-413a-a563-a0eb3abb8140
Faulting package full name:
Faulting package-relative application ID: 

Has anyone seen this before? I really need to be able to use usb 3.0 ports, as several of my laptops only have usb3.0

Last Edited: Wed. Mar 4, 2020 - 07:18 AM
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Which version of Studio are you using ? (Numbers, not latest)

:: Morten

 

(yes, I work for Atmel, yes, I do this in my spare time, now stop sending PMs)

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atbackend 1.13.4972 points towards 7.0.2389 or 7.0.2397.

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interested as I have a lot of problems with AS7 ( both 2389 and 2397)  specially in combination with Atmel Start and the Atmel Software framework. (reported elsewere)

If I have time I will try on win 10 home with 2389 and report if I can reproduce the problem there.

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I'm using 7.0.2397, and after doing updates it still doesn't work, and I can't find anyway to get support from the microchip website.  I guess the message is load and clear. if you want to develop, go buy an old laptop, 'cause they aren't going to support anything new.