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Posted by PhillyNJ: Sun. Sep 18, 2016 - 05:50 PM

I have just recently built a new PC. My old Laptop was slow. AS7 would take forever to load but for the most part was pretty stable. My new PC is a beast and should be able to handle AS7 with no issues (Specs below). When ever AS7 loads I get the "Atmel Studio is Busy" message.

AS7 Busy

This never happened on my slow Laptop (windows 10 home). If I click "Wait 1 more minute", AS7 eventually loads. Now I am able to program and build with no issues. However when I try to connect to my Atmel Ice, I get the same message, but this time is just hangs. I get notifications from windows too:

AS7 Hangs

Here are my system specs:

Atmel Studio 7 (Version: 7.0.1006 - )

OS Name    Microsoft Windows 10 Enterprise
Version    10.0.14393 Build 14393
]System Type    x64-based PC
Processor    Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM)    16.0 GB
Total Physical Memory    15.9 GB
Available Physical Memory    11.8 GB
Total Virtual Memory    18.8 GB
Available Virtual Memory    13.9 GB

I have tried reinstalling/repairing AS7 twice. Does anyone know how to resolve this?

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Tags:

Tools, Atmel Studio (AVR-related), solved, Atmel Studio 7, sigrok, Corsair

Last Edited: Sat. Jul 6, 2019 - 12:30 AM

https://www.avrfreaks.net/forum/atmel-ice-known-good-computer-and-os#comment-1983291

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Posted by gchapman: Sun. Sep 18, 2016 - 06:47 PM

Only a guess.

Version 10.0.14393 Build 14393

That's Windows 10 version 1607 (Anniversary Update); that's not (yet) on Current Branch for Business (CBB).

Windows 10 Enterprise allows access to CBB.

1607 had (past tense?) USB issues.

1511 is recommended.

This never happened on my slow Laptop (windows 10 home).

What's the Windows 10 version on that PC?

iow, what from a 'winver' on that PC?

https://technet.microsoft.com/en-us/windows/mt679505.aspx (Windows 10 release information - current branch, build history)

Edit : 2nd URL

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Last Edited: Mon. Sep 19, 2016 - 12:18 AM

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Posted by PhillyNJ: Sun. Sep 18, 2016 - 07:28 PM

gchapman wrote:

What's the Windows 10 version on that PC?

Version 10.0.14393 Build 14393

gchapman wrote:

iow, what from a 'winver' on that PC?

Version 1607 (OS Build 14393.187) on the laptop

Thanks for the help.

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Posted by js: Sun. Sep 18, 2016 - 09:08 PM

It is only trying to prevent you from going crazy! Follow it's advice and give up.

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Posted by PhillyNJ: Sun. Sep 18, 2016 - 10:00 PM

js wrote:

Follow it's advice and give up

Never! In the pic, I'm the Frog and AS7 is the bird

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Posted by jgmdesign: Sun. Sep 18, 2016 - 10:33 PM

AS7 is giving you the bird?

Maybe a Moderator should ban AS7 from the site for giving you the bird. This is unacceptable.

FWIW I have AS7 running on Win7 without a problem, The Win 10 took a while, but it's working....as of two months ago

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Posted by ka7ehk: Sun. Sep 18, 2016 - 11:31 PM

I have most recent version of AS7 running on a recent model HP laptop with Win10. Just before the most recent update (4-5 days ago) it ran just fine., Have not checked since the Win update that came in the last day or two.

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Posted by PhillyNJ: Mon. Sep 19, 2016 - 09:00 PM

ka7ehk wrote:

Have not checked since the Win update that came in the last day or two.

Can you check? I suspect there is a driver issue.

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Posted by PhillyNJ: Thu. Sep 22, 2016 - 10:57 AM

For what it's worth. I uninstalled windows 10 Enterprise and installed the Home edition. So far I haven't experienced any issues. Hopefully this is resolved.

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#10

Posted by gchapman: Thu. Sep 22, 2016 - 01:09 PM (Reply to #9)

An assumption is same version and build.

Windows 10 Enterprise has a hypervisor between the OS and the CPU if any of Credential Guard, Device Guard, or Hyper-V is enabled.

Vagrant by HashiCorp

Hyper-V Provider

https://www.vagrantup.com/docs/hyperv/

...

Warning:

...

... an easy way to create a boot entry to boot Windows without Hyper-V enabled, ...

...

(though that's for Windows 8.1 Pro and Enterprise)

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#11

Posted by PhillyNJ: Fri. Sep 23, 2016 - 02:18 AM

gchapman wrote:

An assumption is same version and build.

I spoke too soon. The problem still exists. I submitted the issue to Atmel and will post any findings.

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#12

Posted by js: Fri. Sep 23, 2016 - 08:27 AM

I used to get that with an older version of AS7 but then it was fixed, maybe re introduced in 1006??

Anyway we all expect too much after all

nothing about being functional (and definitely more bloated that ever)

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#13

Posted by PhillyNJ: Fri. Sep 23, 2016 - 11:10 AM

js wrote:

Anyway we all expect too much after all

It pretty much renders AS7 inoperable (for me). All though AS7 is free, the hardware is not. I expect it to at least work.

"When all else fails, read the directions"

https://www.avrfreaks.net/forum/atmel-ice-known-good-computer-and-os#comment-1983291

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#14

Posted by gchapman: Fri. Sep 23, 2016 - 11:42 AM (Reply to #11)

Try Windows 10 version 1511 with Atmel Studio 7.0 build 1006.

If you want to ... unless fed up.

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#15

Posted by PhillyNJ: Fri. Sep 23, 2016 - 01:13 PM

gchapman wrote:

Try Windows 10 version 1511 with Atmel Studio 7.0 build 1006. If you want to ... unless fed up.

Let me see what Atmel comes back with. I sent over a s**T ton of log files. They have been very responsive, so I am willing to wait it out. As mentioned, my laptop works fine, so I might be using that. Just slow as hell.

"When all else fails, read the directions"

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#16

Posted by valusoft: Fri. Sep 23, 2016 - 01:33 PM

My last two assignments went so smoothly... principally because there wasn't a single microcontroller or line of code in either of them. Yeah! Just circuit design in Eagle and layout pcb, prototype and test, buy in more parts, assemble, test and despatch 50+ units.... oh and accept payment. The hardest part was tolerating lead free solder... but the Swedes hate leaded solder so what the client wants the client gets.

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#17

Posted by PhillyNJ: Fri. Sep 23, 2016 - 01:37 PM

valusoft wrote:

My last two assignments went so smoothly...

Did you post to the wrong thread? :)

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#18

Posted by valusoft: Fri. Sep 23, 2016 - 02:03 PM

PhillyNJ wrote:

valusoft wrote:
My last two assignments went so smoothly...

Did you post to the wrong thread? :)

Maybe I should have been more explicit... no Studio + no Windows 10 = no headaches!

Ross McKenzie ValuSoft Melbourne Australia

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#19

Posted by Jamison: Fri. Sep 23, 2016 - 05:24 PM

valusoft wrote:

PhillyNJ wrote:

valusoft wrote:
My last two assignments went so smoothly...

Did you post to the wrong thread? :)

Maybe I should have been more explicit... no Studio + no Windows 10 = no headaches!

But then what would a day be without problems to solve?

My digital portfolio: www.jamisonjerving.com

My game company: www.polygonbyte.com

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#20

Posted by PhillyNJ: Fri. Sep 23, 2016 - 09:01 PM

valusoft wrote:

principally because there wasn't a single microcontroller or line of code in either of them

That made me believe you didnt have any issues :)

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#21

Posted by valusoft: Fri. Sep 23, 2016 - 10:41 PM

PhillyNJ wrote:

valusoft wrote:
principally because there wasn't a single microcontroller or line of code in either of them

That made me believe you didnt have any issues :)

Only the time frame... the rest was a pleasure.

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#22

Posted by matsumo: Sun. Sep 25, 2016 - 09:37 PM

i just registered to say i have the exact same problem. it is really frustrating.

Windows 10N Professional user, Version 1607 (OS-version 14393.187)

i hope it gets resolved soon!

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#23

Posted by PhillyNJ: Sun. Sep 25, 2016 - 10:33 PM

matsumo wrote:

just registered to say i have the exact same problem. it is really frustrating. Windows 10N Professional user, Version 1607 (OS-version 14393.187)

I am glad I am not alone. I would suggest that you put in a bug with Atmel. You should do this because the more data they receive on the issue, the more likely they can resolve this problem. I say this as a full time developer. When there is more that one person experiencing the problem, there is likely a common denominator.

On that note, can you provide your system specs in detail? Also, did you build the PC yourself?

Thanks

Phil

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#24

Posted by matsumo: Sun. Sep 25, 2016 - 10:53 PM

yes you are right, of course. i will submit my problems with atmel as well. my pc is home built, specs are:

Operating System
   Windows 10 Pro N 64-bit
CPU
   Intel Core i5 4670K @ 3.40GHz   34 °C
   Haswell 22nm Technology
RAM
   16,0GB Dual-Channel DDR3 @ 798MHz (9-9-9-24)
Motherboard
   Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)   33 °C
Graphics
   ZM-TM270VALEDF (1920x1080@60Hz)
   Intel HD Graphics 4600 (Gigabyte)
   4095MB NVIDIA GeForce GTX 1070 (EVGA)   45 °C
   ForceWare version: 372.70
   SLI Disabled
Storage
   298GB SAMSUNG HD322HJ (SATA)   28 °C
   931GB Seagate ST1000DM003-1ER162 (SATA)   29 °C
   223GB Corsair Force LE SSD (SSD)   30 °C
Optical Drives
   No optical disk drives detected
Audio
   Realtek High Definition Audio

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#25

Posted by PhillyNJ: Sun. Sep 25, 2016 - 11:05 PM

matsumo wrote:

Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0) 33 °C

Nice - more than adequate to run AS7. I have an ASUS Gaming/Aura. I thought it might be the mother board. but now I think its the drivers.

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#26

Posted by matsumo: Sun. Sep 25, 2016 - 11:54 PM (Reply to #25)

Forgot to mention, i use the atmel-ice debugger, but these problems occur even if i do not have it connected

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#27

Posted by matsumo: Tue. Sep 27, 2016 - 12:55 AM

alright, i know this is going to sound completely insane, but after i uninstalled google chrome web browser the problem has vanished. could be just temporary, but i hope it is permanent! fingers crossed

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#28

Posted by PhillyNJ: Sat. Oct 1, 2016 - 12:13 PM

Just when I thought I couldn't get worse....

This morning my PC updated Windows (Version 1607 Build 14393.222). I also updated AS7 to Version 7.0.1188 in hopes it would fix my issue. Now, Windows does not recognize the Atmel ICE. Also, if I connect my SAMD21 xplained pro, windows sees the EDBG Com, but AS7 does not. (See attached screenshot).

I have tried rebooting several times. Windows no longer sees the ATMEL ICE and AS7 doesn't see any programmer. I will try my dragon and STK500 and report back.

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#29

Posted by PhillyNJ: Sat. Oct 1, 2016 - 12:43 PM

Ahhh an there is more! I decided to reinstall AS7.

I get this error:

I fire up AS7 and all seems ok. I connect to my ICE and it wants to do a firmware update, so I let it.

Now I can see the device and program, but I get the hanging error.

I am loosing this battle....

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#30

Posted by js: Sat. Oct 1, 2016 - 10:01 PM

If the little green frog is down the throat of the bird long enough it will faint and the bird will eat it......

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#31

Posted by PhillyNJ: Sat. Oct 1, 2016 - 11:02 PM

js wrote:

If the little green frog is down the throat of the bird long enough it will faint and the bird will eat it

I see your point :) - Almost out of brea.....................

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#32

Posted by jgmdesign: Sun. Oct 2, 2016 - 12:07 AM

I am running Win10 on my CoreDuo machine and I have AS7 on it and I have not had any problems as of yet.

BUT,

I just elected to update my AS7 install and while AS7 was doing it's thing my Antivirus software kicked up a fuss about a 'virus file' that was downloaded. It deleted the file, but I do not know what it was for in AS7. Once the install is done I will see what happens.

Why am I telling you this?

I am wondering if some users that are having issues with AS7 have anti-virus programs running with 'Auto clean/delete' turned on. Since AS7 is built on Visual studio I wonder if some of the AS7 components look like virus packages and the Antivirus software is kicking in and deleting the files rendering AS7 useless...Well MORE useless than usual.

JIm

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#33

Posted by PhillyNJ: Sun. Oct 2, 2016 - 12:27 AM

jgmdesign wrote:

Why am I telling you this? I am wondering if some users that are having issues with AS7 have anti-virus programs running with 'Auto clean/delete' turned on. Since AS7 is built on Visual studio I wonder if some of the AS7 components look like virus packages and the Antivirus software is kicking in and deleting the files rendering AS7 useless...Well MORE useless than usual.

Could be. I am only running Windows Defenders. I still have the issue with it disabled.

Now that you mention Visual Studio, I have VS 2015 installed along side AS7...maybe VS 2015 is corrupting AS7?

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https://www.avrfreaks.net/forum/fix-visual-studio-2015-update-1-breaks-atmel-studio-7

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#34

Posted by gchapman: Sun. Oct 2, 2016 - 12:51 AM (Reply to #33)

PhillyNJ wrote:

Now that you mention Visual Studio, I have VS 2015 installed along side AS7...maybe VS 2015 is corrupting AS7?

There's a post where "someone" created a work-around of Visual Studio on a guest Windows via VM and Atmel Studio on the host Windows; I don't have that post handy and my search here was no joy (I'm considering letting that stew in my mind).

Stewed -

https://www.avrfreaks.net/forum/visual-studio-2015-update-1-incapacitates-atmel-studio-7#comment-1955576 by Phoenix710

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Last Edited: Sun. Oct 2, 2016 - 12:56 AM

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#35

Posted by jgmdesign: Sun. Oct 2, 2016 - 02:37 AM

PhillyNJ wrote:

Could be. I am only running Windows Defenders. I still have the issue with it disabled.

Was Defender disabled during the AS7 install? If not, I would wipe out all of AS7 and Visual Studio, disable Defender, and try the install over.

Jim

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#36

Posted by PhillyNJ: Sun. Oct 2, 2016 - 12:45 PM

jgmdesign wrote:

Was Defender disabled during the AS7 install? If not, I would wipe out all of AS7 and Visual Studio, disable Defender, and try the install over.

No, it wasnt. I can try to reinstall with it disabled.

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This reply has been marked as the solution. #37

Posted by PhillyNJ: Thu. Dec 8, 2016 - 12:49 AM

Mystery solved! The mystery has been solved with the help of Atmel support. After installing a revised atbackend.exe to provide better logging, it turns out that the atbackend.exe was confusing my $165 keyboard with the Atmel Ice Programer and/or EDBG.

Yes, my keyboard was $165. Its a mechanical, programmable keyboard. I suspect there is an atmel chip under-the-hood. Now, I am waiting to see if there is a fix. Until then, I must use a standard keyboard (boooo!)

I will say that Atmel support is awesome.

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#38

Posted by gchapman: Thu. Dec 8, 2016 - 03:35 PM (Reply to #37)

Well done for all!

PhillyNJ wrote:

Now, I am waiting to see if there is a fix. Until then, I must use a standard keyboard (boooo!)

Would each (programmable keyboard, Atmel-ICE) on separate USB host controllers work?

IIRC, a PC has two or more USB host controllers; more if a mix of USB2 and USB3.

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#39

Posted by frog_jr: Thu. Dec 8, 2016 - 03:47 PM

Just wondering, what is the USB VID/PID of the keyboard?

I would think that Corsair would have their own, or does this keyboard have the same VID/PID as the Atmel Ice Programer and EDBG?

(Just trying to better understand the confusion atbackend.exe was having with the keyboard.)

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#40

Posted by PhillyNJ: Thu. Dec 8, 2016 - 08:34 PM

frog_jr wrote:

Just wondering, what is the USB VID/PID of the keyboard?

Atmel support just asked me to check. I will let you know when I get time test (later tonight)

gchapman wrote:

Would each (programmable keyboard, Atmel-ICE) on separate USB host controllers work? IIRC, a PC has two or more USB host controllers; more if a mix of USB2 and USB3.

Jim, see above (USB VID/PID conflict). I am betting that might be the issue.

My mother board has at least 2 or 3 USB host (I think) and I will need to check.

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#41

Posted by gchapman: Sun. Dec 11, 2016 - 05:35 AM (Reply to #40)

Windows-driver-samples/usb/usbview at master · Microsoft/Windows-driver-samples · GitHub

https://github.com/Microsoft/Windows-driver-samples/tree/master/usb/usbview

Usbview.exe is a Windows GUI application that allows you to browse all USB controllers and connected USB devices on your system.

...

Important If you need UsbView as a tool, do not download this sample. Instead get UsbView.exe from ...

...

MSDN

Windows 10 hardware dev

USBView

https://msdn.microsoft.com/en-us/library/windows/hardware/ff560019(v=vs.85).aspx

Edit : Microsoft URL

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Last Edited: Sun. Dec 11, 2016 - 05:42 AM

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#42

Posted by unmodify: Mon. Aug 20, 2018 - 03:09 AM

OMG, this absolutely was my issue. I sat dumbfounded as I simply unplugged my corsair keyboard (just like his) and everything magically worked. After EFR#$R!@#RWFASf!!!! all time uninstalling, reinstalling and restarting repeatedly. I don't care this is years old. Thank you for posting this! You saved me.

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#43

Posted by ALSD: Wed. May 22, 2019 - 03:15 AM

Wow! Finally I found out why I've been having connectivity issues between AS7 & Atmel-ICE constantly on my desktop but didn't seem to have any with my laptop. As soon as I unplugged my Cosair K70 RGB Keyboard it started working like a charm. Thank you for posting this! I must of uninstalled and reinstalled AS7 atleast 8 times. Does anyone know if theres a workaround so I can keep using my keyboard? (pretty hard to program without one not to mention it was an expensive keyboard) or am I out of luck? Thanks once again!

"Have you tried turning it off and on again?"

https://www.corsair.com/us/en/Categories/Products/Gaming-Keyboards/RGB-Mechanical-Gaming-Keyboards/K70-RGB-MK-2/p/CH-9109010-NA#tab-tech-specs

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#44

Posted by gchapman: Wed. May 22, 2019 - 04:02 AM (Reply to #43)

ALSD wrote:

Does anyone know if theres a workaround so I can keep using my keyboard?

Guesses :

Different USB HCI (iow different USB controller, most PC have two or more USB hubs)
USB hub on Ethernet

ALSD wrote:

(pretty hard to program without one not to mention it was an expensive keyboard) or am I out of luck?

Does it have to be a gaming keyboard?

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#45

Posted by ALSD: Wed. May 22, 2019 - 04:36 AM

Thank you for the quick reply!

gchapman wrote:

Guesses :

Different USB HCI (iow different USB controller, most PC have two or more USB hubs)

USB hub on Ethernet

I tried using all the different combinations of USB ports (6 in the back 2 in the front) including using the ones in the front of the case which plug into header pins on the motherboard so they should be independent. At least I think.

I don't have a USB hub but I'll look for one at the store and see if that works.

gchapman wrote:

Does it have to be a gaming keyboard?

Well no, it just happens to be the keyboard I have. I was hoping there might have been a workaround discovered but if not I'll just buy another keyboard oh well.

Either way, thanks for help!

"Have you tried turning it off and on again?"

samC

Level: New Member

Joined: Fri. Jun 14, 2019

Posts: 1 View posts

#46

Posted by samC: Fri. Jun 14, 2019 - 06:00 AM

I have the exact same Corsair keyboard and have the exact same issue. My programmer is connected to a USB hub then connect to a USB port on the front panel. My keyboard is connected to the back penal, and only one of the USB port down the back work.

psantos

Level: New Member

Joined: Fri. Jul 13, 2018

Posts: 17 View posts

#47

Posted by psantos: Tue. Oct 8, 2019 - 06:43 PM

Wow, Can't believe this was the issue for me. Have been struggling with this for over a year and have another post here. Thank you so much!!!! Since this is an older post, I'm going to contact Microchip to see if they have a solution since this was originally posted.

jventerprises

Level: New Member

Joined: Tue. Oct 22, 2019

Posts: 1 View posts

#48

Posted by jventerprises: Tue. Oct 22, 2019 - 01:45 AM

Thanks for saving me hours of frustration (as i type this on my K70). Any word on a potential fix for this problem, or am I stuck swapping keyboards?