Atmel Ice not recognized Studio 7.0

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After having a trusty STK500 for years I finally bought an Atmel ICE and apparently like a lot of others am having trouble getting Studio 7 to recognize Atmel ICE.

 

Details:

OS:                               Windows 7 with all of the latest (and last) updates

AVR Studio Version:     7.0.2397

Drivers:                        Atmel-ICE Data Gateway shown in Device Manage under Microchip Tools (driver date 01/10/2019, Version 43.0.0.0)

                                 

Programs Shown in "Uninstall or Change a program"

 

Atmel Driver Files

Atmel LibUSB0 Driver (x64)

Atmel Segger USB Drivers (501e)

Atmel Studio 7.0

Atmel WinUSB

 

NOTES:

 

  • If Atmel-ICE is not plugged in "Simulator" appears as a Tool
  • typing atfw -t gives displays "Please specify tool type" in command prompt window and "Atmel Backend Component has stopped working" in another window
  • Now Jungo Connectivity IS NOT found in Device Manager for some reason but it has been in the past????; However when it was there ICE was still not recognized
  • I have repaired & uninstalled/re-installed Studio 7.0 numerous times and removed Atmel-ICE drivers and re-installed several times (installed before Studio 7.0 installation and after)

 

That's about all the info I can think of to give.  Since there seems to be quite a few threads on this topic it seems like Microchip should put a little more effort into either the software, hardware, or firmware!!!!!!

 

Thanx

Blake

 

 

 

 

 

 

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Jungo Connectivity IS NOT found in Device Manager

Jungo has not been used for many years and if it it there it only works for older devices.

 

I just update my laptop to Win 10 yesterday and had no problems yet but I only tried the JTAG Mk3, I will try the ICE later on today.

 

I still use Win7 on my desktop and everything is working well too.

John Samperi

Ampertronics Pty. Ltd.

www.ampertronics.com.au

* Electronic Design * Custom Products * Contract Assembly

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Thank you.

 

I've seen drivers installed all over the place from Human Interface Devices to Other Devices but my original post seems to be what "it" has settled on. Glad to know Jungo is not an issue

 

Thanx

Blake

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Just checked both of my ICEs and all is well (after upgrading them).

 

However they freeze the mouse on the Win7 machine!! Never used to happen before, it seems to sort itself sometimes if I use another USB port.

 

So something is not right.

 

EDIT for Morten the freeze happens with my 2 JTAGMk3 also, sometimes I can use them but most of the times the mouse doesn't work. Atmel Studio 7 (Version: 7.0.2397 - ) both machines.

John Samperi

Ampertronics Pty. Ltd.

www.ampertronics.com.au

* Electronic Design * Custom Products * Contract Assembly

Last Edited: Thu. Jun 25, 2020 - 04:12 AM
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Can you tell me what and where your drivers are located in Device Manager concerning ICE and Studio please so that I can verify I have the same and in the same locations please?

 

By upgrading ICE you referring to flashing the firmware correct?  If so could you advise on how I can verify my current version and re-flash it (use of command prompt???)

 

Thank you for your help

Blake  

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where your drivers are located in Device Manager concerning ICE

Not really sure, I try to find it.

If so could you advise on how I can verify my current version and re-flash it

Plug the ICE to the computer, run AS7 and  try to use it to program a chip (from Tools>Device programming) and it will check the firmware version number, if it needs upgrading it will do it automatically.

 

Unfortunately my Win 7 machine has become unusable because the mouse freezes as above, I have used the same mouse for around 5 years and it was all working well about a month ago. Now I can't plug any programmers in as the mouse goes crazy. Morten (the Atmel guru) is probably on holidays.

John Samperi

Ampertronics Pty. Ltd.

www.ampertronics.com.au

* Electronic Design * Custom Products * Contract Assembly

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Had to use the other Win10 computer and we don't get along too well yet. sad

 

When I plug the ICE in I get the Microchip driver popping up.

 

John Samperi

Ampertronics Pty. Ltd.

www.ampertronics.com.au

* Electronic Design * Custom Products * Contract Assembly

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I am not understanding. 

 

If AS7 is not recognizing ICE in View "Available Atmel Tools" OR selecting "Device Programming" then it can't update automatically.  I have seen some threads concerning the "Command Prompt" tool to check and try to locate where essential drivers, etc. but can't locate all of those threads now but I am looking.  

 

The AS7 pdf manual under Chapter 2.4.4 'No Tool Recognized by Atmel Studio............."  mentions going into Device Manager and choosing "Add Legacy Hardware" but this mentions problems with the Jungo Driver which is not found in device manager now and I think that you said was no longer needed for Atmel-ICE.  That is why I would like to verify locations of all necessary drivers from someone that ICE is working in Windows 7 as at least a start to my problem.

 

Regardless, in the future I will keep better notes after each driver change, installation, update, etc. to make it easier.  I am learning more but will copy info from all relevant threads in the future since I am not the only one with this problem.  Driver installations seem to be wide and varied but I guess that involves which tool is being installed.

 

Is there any pdf, html, etc list of all of the Command Prompt" commands such as atfw -1, atfw - t, etc.  Have seen these in threads but a complete list would be nice

 

Thanx

Blake 

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What I did was to go into Device manager and plugged in the ICE, got the ding dong and the MICROCHIP driver popped up (do you get this far?), unplug the ice and it disappear.

 

Don't really know what more to do if the above doesn't work. Morten (from Atmel/Microchip) usually pop is regularly but hasn't been around for a few days.

 

Of course it could be that something is interfering with the USB channel in Win7, as I said I can't use this computer (also Win7) with any of the tools I have as the mouse locks up.

 

I sort of remember something about some equipment using the same USB identifier as the tools breaking things. Having said that all is well on the Win10 laptop, it has a wireless mouse.

John Samperi

Ampertronics Pty. Ltd.

www.ampertronics.com.au

* Electronic Design * Custom Products * Contract Assembly

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I'm here, just busy...
.
In short, the data gateway is not the debug part of the Atmel-ICE. The debug part is under Human Interface Devices. Check all entries there for an entry with VID_03EB and ensure its a USB input device and not something else (bound to input.inf)

:: Morten

 

(yes, I work for Atmel, yes, I do this in my spare time, now stop sending PMs)

 

The postings on this site are my own and do not represent Microchip’s positions, strategies, or opinions.

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More mouse discussions split to here https://www.avrfreaks.net/forum/...

John Samperi

Ampertronics Pty. Ltd.

www.ampertronics.com.au

* Electronic Design * Custom Products * Contract Assembly

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I plugged in a USB - serial widget with a Zigbee plugged into it and Windows 7 installed a mouse driver, so whenever the Zigbee was plugged in my mouse was useless, with the screen pointer jumping all over the place every time the Zigbee received a byte.  O well, put in an RFDigital radio instead, of which I still have 5 or 6 of now that they are impossible to get.

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MarkThomas wrote:
I plugged in a USB - serial widget with a Zigbee plugged into it and Windows 7 installed a mouse driver, so whenever the Zigbee was plugged in my mouse was useless, with the screen pointer jumping all over the place

That'll be because Windows assumes it's a serial mouse.

 

This seems to happen with anything that just sends a constant stream of unsolicited data.

 

This is a common problem!

 

angry

 

On FTDI devices, this is controlled by the 'Serial Enumerator' option:

 

You need to un-check that!

 

FTDI wrote:
The function of the serial enumerator is to detect a Plug-and-Play enabled device (such as a serial mouse or serial modem) that is attached to the USB serial port.

 

https://www.ftdichip.com/Support/Knowledgebase/index.html?serialenumerator.htm

 

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Usbdeview.exe is a good way to get an "under the hood" view of the USB devices attached to you PC. Things like what VID/PID are and what's providing support driverwise.

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I always use FTDI chips for USB-serial and Windows has always found the correct driver.  Maybe the first time I plugged the FTDI+Zigbee in there was a stream of data and Windows thought it was a mouse.

 

awneil wrote:

On FTDI devices, this is controlled by the 'Serial Enumerator' option:

 

You need to un-check that!

 

It is interesting that the dropdown menu goes to COM256.  I didn't know what the upper limit was, but I guess it is 256.  I will try again with the Zigbee and see what happens.  It is difficult to get to that menu without the mouse working.

 

clawson wrote:
Usbdeview.exe is a good way to get an "under the hood" view of the USB devices attached to you PC. Things like what VID/PID are and what's providing support driverwise.

 

I am reluctant to download a .exe.  Do you have a safe place to get it from?  Thanks Cliff.

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David (aka frog_jr)

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OK, thank you gentlemen.

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Problem resolved although I'm sure exactly what did it.  

 

I first installed AS7 on my laptop (which never has any version of Atmel Studio on it.  Everything went fine and ICE is detected as a tool.

 

I then uninstalled AS7 from Control Panel - Programs just as I had before.  Except this time I manually deleted all other files that I could find on my computer relating to Atmel and Microchip.  I did not examine the registry to delete any keys which is what I think would be a total true "clean uninstall".  I then reinstalled AS7 and opened the application.  Then I plugged in Atmel-ICE and after the drivers were installed Atmel-ICE appeared as a tool.

 

Thanks to all for the help

Blake

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Problem NOT Resolved!!!!!    After I posted that it was resolved I looked and ICE disappeared as a tool.   

 

I did the whole uninstall (including registry directories) and reinstalled Atmel Studio 7, started the program, plugged in Atmel-ICE.  Ice appeared almost immediately as a tool AND then after Windows finished installing the driver it disappeared from the Available Tools view!!!!!!!!!!

 

It has to be a driver issue obviously.  A driver allowed the Atmel-Ice to appear as a tool as soon as it was plugged in but then as soon as whatever device driver is installed over the next 15 -20 seconds it disappears.

 

On my laptop with Windows 8 it does not disappear.

 

Any suggestions????

 

Blake

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Which driver is installed? The data gateway is not the driver for the debugger, the debugger is listed under Human interface devices, and should be a USB Input Device, USB VID 03EB

:: Morten

 

(yes, I work for Atmel, yes, I do this in my spare time, now stop sending PMs)

 

The postings on this site are my own and do not represent Microchip’s positions, strategies, or opinions.

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When ICE is plugged in a new driver appears under Human Interface Device as a USB input device.  Also the Microchip Tools > Atmel ICE Data Gateway driver appears

 

The same thing happens in Windows 8 but it works.

 

I did do a firmware upgrade in Windows 8 since ICE was recognized (and had it about 9 months or so before just now trying to use after purchasing) and was successful

 

I uninstalled drivers only on the Windows 7 machine and when I plugged ICE back in Windows could not find a driver - Atmel Ice appeared under Unknown Devices

 

I am now doing the complete uninstall (including MS Studio Shell 2015 (Isolated)) and will try again.

 

At least now I have it functional on my laptop so not a huge issue anymore but it would be nice to resolve the problem

 

Any suggestion before I reinstall Studio 7 and attach ICE appreciated.  

 

Thank you for your response

Blake

 

 

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But what driver was assigned to it under Human interface devices? It should be input.inf (I.e there is no special driver for the Atmel-ICE, it uses the OS HID driver)

:: Morten

 

(yes, I work for Atmel, yes, I do this in my spare time, now stop sending PMs)

 

The postings on this site are my own and do not represent Microchip’s positions, strategies, or opinions.

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When I plug the ICE into my Win 7 machine (today it's working!! with the mouse and ICE plugged in) I get 2 device labelled USB Input Device. Is this normal??

 

They both seem to use the same driver

 

 

More info, top device has

 

 

bottom device has

 

John Samperi

Ampertronics Pty. Ltd.

www.ampertronics.com.au

* Electronic Design * Custom Products * Contract Assembly

Last Edited: Sun. Jun 28, 2020 - 03:58 AM
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Yes, 1 is the mouse, and 1 is the Atmel-ICE. I'd you go to...the advanced tab? (Can't remember the name) and look in the Device Instance Path, you'll see the vid and pid...

:: Morten

 

(yes, I work for Atmel, yes, I do this in my spare time, now stop sending PMs)

 

The postings on this site are my own and do not represent Microchip’s positions, strategies, or opinions.

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On my Windows 7 computer, after the complete uninstall (including Visual Studio 2015 (isolated) and clearing registries) and reinstalling Atmel Studio 7 heres what happens:

 

Immediately after plugging in ICE a USB input device is added under Human Interface Devices and Atmel ICE appears as a tool in the Available Tools window.  Atmel-ICE Data Gateway appears under Unknown Devices in device manager window.  The icon at the bottom of the screen shows that the driver for the plugged in hardware is being installed.  While this is happening the tool is still shown as being available and connected BUT when the driver installation is shown complete the Unknown Device disappears from the device manager window and Atmel-ICE Data Gateway suddenly appears in Device manager under Microchip Tools.  At the same time the Atmel ICE tool disappears from the Available Tools Window

 

The driver assigned to the USB Input Device is input.inf and the driver for the Atmel-ICE Data Gateway is oem111.inf

 

On the Windows 8 laptop in which ICE appears as a tool, the driver assigned to the USB Input Device is input.inf and the driver for the Atmel-ICE Data Gateway is oem24.inf

 

Its almost if I could block the driver installation of the Atmel-ICE Data Gateway on the Windows 7 computer everything would be fine

 

Any help appreciated

 

Thanks

Blake

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Hi all,

 

I have a similar problem on Windows 10. My Atmel-ICE is detected when I run "atfw -l" but is not seen when I do "atprogram list":

 

 

Here is my device manager screenshot :

 

 

With driver details :

 

 

 

 

 

I tried to bound USB input device to input.inf but did not work. It didn't change to input.inf.

 

I tried reinstalling Atmel Studio 7.0.2397 many times, installing older versions (7.0.2389 then 7.0.1931). Reinstalling drivers, rebooting, change USB port, all that I could find in different forums (it seems to be common with Atmel Studio) but nothing works. I'm desperate now. As for Blake, when I install latest Atmel Studio, I get Atmel-ICE Data Gateway under Microchip Tools instead of Atmel.

 

I've also try removing all .inf file in C:\Windows\System32\DriverStore\FileRepository and C:\Windows\INF without success.

 

Please help

Thanks

Hugo