Online update to 7.0.1417 craves Windows update KB2978092.

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JohanEkdahl
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Posted by JohanEkdahl: Sat. May 13, 2017 - 06:52 PM
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EDIT: I could have sworn the problem described below made selecting Next in the wizard impossible. Somewhere during my trials it went enabled though the KB is still craved. Meanwhile I downloaded the offline installer (as I always have done in the past) and am currently running that. Will report on progress.

 

Still puzzled about the unavailability of the KB and that MS serves me something marked Windows6.1 when I claim Windows7...

 

 

Original post:

 

Today I attempted an online update of Atmel Studio for the first time. Telling Atmels Studio to look for updates eventually led to downloading as-installer-7.0.1417-web.exe . Upon running that it protests that I need Windows Update KB2978092:

 

 

This update is not listed in my Windows Update.

 

So I download according to the URL given in the sceenshot above. I carefully choose the update fitting my machine:

 

 

I end up with a file named Windows6.1-KB2978092-x64.msu . Notice the "6.1".

 

When I try to apply that file I am informed that it "does not apply" to my system.

 

 

Here's my system properties:

 

 

 

Could someone cast a second eye eon this and see if I missed something?

 

I tried searching for others with this problem, but came out empty. Anyone recognize this from any previous thread here?

 

Are you there Morten? Help!?   ;-)

This topic has a solution.

As of January 15, 2018, Site fix-up work has begun! Now do your part and report any bugs or deficiencies here. 

No guarantees, but if we don't report problems they won't get much of  a chance to be fixed! Details/discussions at link given just above.

 

"Some questions have no answers."[C Baird] "There comes a point where the spoon-feeding has to stop and the independent thinking has to start." [C Lawson] "There are always ways to disagree, without being disagreeable."[E Weddington] "Words represent concepts. Use the wrong words, communicate the wrong concept." [J Morin] "Persistence only goes so far if you set yourself up for failure." [Kartman]

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Tools, Atmel Studio (AVR-related), solved, Windows 7
Last Edited: Sat. May 13, 2017 - 08:15 PM
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meolsen
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This reply has been marked as the solution. 
Posted by meolsen: Sat. May 13, 2017 - 07:33 PM
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The warning is benign... Some of the cumulative updates from Microsoft fails to register the actual hotfix that we require/suggest (KB2978092 in this case, which fixes issues with the WARP acceleration for fallback rendering).

 

We have seen this a couple of times before and we try correct them retroactively (i.e too late... frown)

:: Morten

 

(yes, I work for Atmel, yes, I do this in my spare time, now stop sending PMs)

Last Edited: Sat. May 13, 2017 - 07:34 PM
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gchapman
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Posted by gchapman: Sat. May 13, 2017 - 07:57 PM
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My copy of Windows 7 SP1 Pro has KB2978092 but its baseline was from HP approx 2015-March (after KB2978092)

Windows 7 can have patchwork updates that are consistent, patchwork updates that are not consistent, or cumulative updates (2016-Oct and subsequent)

An inconsistency is indicated by a System File Check (sfc.exe) error; if an error then attempt a fix by sfc.

Could try the System Update Readiness Tool.

Could go cumulative updates but that enables Customer Experience Improvement Program (CEIP) (diagnostics and telemetry)

 

https://support.microsoft.com/en-us/help/2978092/graphics-software-or-applications-crash-when-they-use-warp-for-software-rendering-in-windows

Microsoft

Microsoft

MSDN

System File Checker

https://msdn.microsoft.com/en-us/library/windows/desktop/aa382541%28v=vs.85%29.aspx

https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness-tool

https://support.microsoft.com/en-us/help/4009469/windows-7-sp1-windows-server-2008-r2-sp1-update-history

https://www.microsoft.com/products/ceip/en-US/default.mspx

 

"Dare to be naïve." - Buckminster Fuller

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gchapman
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Posted by gchapman: Sat. May 13, 2017 - 08:05 PM (Reply to #2)
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Thanks for the information.

meolsen wrote:
We have seen this a couple of times before and we try correct them retroactively (i.e too late...
It's a moving target due to Microsoft Patch Tuesday that's once per month.

IIRC some Windows 7 and Windows 8.1 updates are a preview of the next month's updates (gives system administrators a heads up)

Windows 10 has the Preview ring that gives software creators a heads up before an update is released.

 

"Dare to be naïve." - Buckminster Fuller

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meolsen
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Posted by meolsen: Sat. May 13, 2017 - 08:05 PM
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Hmmm, we only stop on required patches, not on suggested ones... The one you showed is optional..

SFC won't help unfortunately, it's an inconsistency in the hotpatch registration that triggers the false detection.

:: Morten

 

(yes, I work for Atmel, yes, I do this in my spare time, now stop sending PMs)

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JohanEkdahl
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Posted by JohanEkdahl: Sat. May 13, 2017 - 08:15 PM
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Thanks Morten!

 

I swear the "Next" button was disabled for several attempts to install. It "magically" got enabled - something you can see in my screenshot but which I failed to observe...

 

I suppose the online/web install would have succeeded at that point but I was already on my way with the d/l of the offline installer. And that succeeded, so all is well that ends well.

 

Anyway, you're often the unsung hero re Studio, so as a small remedy I'm now humming a tune in your honor :-) I'll mark you post about the update being optional as the solution for anyone being in the same situation, and that happens to locate this thread.

 

Thank you!

As of January 15, 2018, Site fix-up work has begun! Now do your part and report any bugs or deficiencies here. 

No guarantees, but if we don't report problems they won't get much of  a chance to be fixed! Details/discussions at link given just above.

 

"Some questions have no answers."[C Baird] "There comes a point where the spoon-feeding has to stop and the independent thinking has to start." [C Lawson] "There are always ways to disagree, without being disagreeable."[E Weddington] "Words represent concepts. Use the wrong words, communicate the wrong concept." [J Morin] "Persistence only goes so far if you set yourself up for failure." [Kartman]

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Twelveone
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Posted by Twelveone: Thu. Jun 8, 2017 - 02:26 PM
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Hi All

 

I've just had exactly the same problem.

When I ran the install from a network drive the Windows Update warning appeared and the "Next" button was grey'd out.

When I moved it to the local HDD I got the warning but the "Next" button was active and the install proceeded normally.

 

Cheers 

 

Stewart

Stewart

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westfw
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Posted by westfw: Thu. Jun 8, 2017 - 08:25 PM
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I swear the "Next" button was disabled for several attempts to install. It "magically" got enabled

 I'm pretty sure the same thing happened to me; I started installing ALL the "optional updates", and at some point noticed that the "Next" button was actually active, but I'm not sure exactly when that happened.

 

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HaSch
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Posted by HaSch: Sat. Jun 17, 2017 - 10:13 PM
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Hello,

 

In my case there is an essential update missing and I have no chance to hit the button "Next", but the update *is* installed.

 

I tried to update to 7.0.1417 on Win 7 but it doesn't work. AS installer says that I have to update Windows KB2999226 (essential) and KB2670838 and KB2978092 (optional), but all are installed!

I tried to deinstall the 3 updates and reinstall using Windows Update - no success. AS installer doesn't finish the installation because of the missing updates.

What's going wrong and how can I install 1417?

 

Hans

 

Edit: Sorry for double posting. While updating the browser it was sent again and I don't know how to delete it. * Done. Ross *

 

Last Edited: Sun. Jun 18, 2017 - 12:30 AM
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westfw
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Posted by westfw: Sun. Jun 18, 2017 - 07:06 AM
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So here we go.   Side-by-side AS7 installer demanding particular updates, and Windows Update showing that they aren't available.

This is using the microsoft VM for Windows Explorer testing, W7 32bit (after letting it install all the mandatory updates.)

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fsykes
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Posted by fsykes: Wed. Jul 5, 2017 - 04:33 PM
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Thank you gentlemen for posting the above.  I wasted an hour or so updating (to no avail), then came here find the "Mystery of the Update Craving" revealed.  I think this has happened a time or two in the past.  I never think to just click "Next".  Thanks again!

Field the chicken, ignore the ball.

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JoscAtma
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Posted by JoscAtma: Wed. Aug 9, 2017 - 10:37 PM
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Dear support, I want to download the update KB2978092 for ATMEL STUDIO 7.0. Can you help me, please?

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clawson
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Posted by clawson: Thu. Aug 10, 2017 - 12:00 PM
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When I type "KB2978092" into Google it says:

 

https://www.microsoft.com/en-us/...

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JohanEkdahl
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Posted by JohanEkdahl: Thu. Aug 10, 2017 - 12:27 PM
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@clawson: Read the whole thread, Cliff.

 

The link Atmel gives, and that you also found, actually ends up with a download that seems to be for a different Windows version. Not Windows 7. At least not the Windows 7 I run.

 

@JoscAtma: After a couple of tries I could install Studio 7.0.1417 without the Windows update KB2978092 installed. The Next button in the Studio installer was not disabled, although the KB/update was missing.) What kind of install/upgrade did you do? Network/on-line? Or did you download an of-line installer and run that?

As of January 15, 2018, Site fix-up work has begun! Now do your part and report any bugs or deficiencies here. 

No guarantees, but if we don't report problems they won't get much of  a chance to be fixed! Details/discussions at link given just above.

 

"Some questions have no answers."[C Baird] "There comes a point where the spoon-feeding has to stop and the independent thinking has to start." [C Lawson] "There are always ways to disagree, without being disagreeable."[E Weddington] "Words represent concepts. Use the wrong words, communicate the wrong concept." [J Morin] "Persistence only goes so far if you set yourself up for failure." [Kartman]

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JoscAtma
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Posted by JoscAtma: Thu. Aug 10, 2017 - 08:06 PM (Reply to #13)
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I downloaded the update, but it can't be installed in my computer. The Problem is that need a monitor with HDMI plug. Why I not get to install.Thank you for your assistance.

José da Conceição

'

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awneil
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Posted by awneil: Wed. Aug 30, 2017 - 06:49 PM
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JohanEkdahl wrote:
I swear the "Next" button was disabled for several attempts to install. It "magically" got enabled

westfw wrote:
 I'm pretty sure the same thing happened to me; I started installing ALL the "optional updates", and at some point noticed that the "Next" button was actually active, but I'm not sure exactly when that happened.

 

And it's just happened to me, too!

 

It gets "un-greyed" after scrolling up & down the list of "problems" a couple of times.

 

(or perhaps it's just one of those things where stuff is going on in the background, and it would just change after "a while" if the user did nothing at all?)

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iw2nzm
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Posted by iw2nzm: Sat. Sep 2, 2017 - 09:08 AM (Reply to #16)
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I apologize, but I have the quite same issue and I cannot install Atmel Studio 7.0. I tried both online and offline version, the behavior is the same. It says:

 

Please install the following Windows Updates:

Essential Windows Updates: 1

KB2999226: https://support.microsoft.com/en...

Optional Windows Updates(Data Visualizer Rendering): 1

KB2978092: https://support.microsoft.com/en...

 

  (or) 

Consider updating Windows from Control Panel -> Windows Update.

 

the "Next" button is always disabled, no matter how many times I've scrolled up and down the listbox...

 

BUT:

 

  1. trying to download the KB2999226 from https://support.microsoft.com/en... (actually from https://www.microsoft.com/en-us/...) leads to a 404 error
  2. KB2978092 refuses to install and already pointed out
  3. I ran Windows Update a lot of times but none of them were installed

 

I'm running Windows 7 64-bit Home Premium SP1.

 

 

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westfw
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Posted by westfw: Sat. Sep 2, 2017 - 07:42 PM
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I swear the "Next" button was disabled for several attempts to install. It "magically" got enabled

 Hmmph.   I decided to try to track this down by installing the optional updates a couple-at-a-time until the Next button became enbaled, to see which update was actually helping.

 

I now have a W7 VM that has ALL the optional updates (except for Language Packs) installed, and STILL a disabled NEXT button...

 

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meolsen
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Posted by meolsen: Sat. Sep 2, 2017 - 08:13 PM
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If the button is disabled, aren't there a progress bar on one of the items in the list that isn't done yet?

:: Morten

 

(yes, I work for Atmel, yes, I do this in my spare time, now stop sending PMs)

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westfw
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Posted by westfw: Sun. Sep 3, 2017 - 02:30 AM
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No "progress bars" are incomplete, but there's one failure: it claims that it needs a windows update (as mentioned earlier in the thread.)   A windows update that doesn't seem to exist for 32bit Windows7?!

 

This is using https://az412801.vo.msecnd.net/v...

with nothing done or installed except for the windows updates, and the AS installer.

 

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iw2nzm
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Posted by iw2nzm: Sun. Sep 3, 2017 - 10:05 AM
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Hence, how to install AS7? Right now I'm not able to install it.... I'm completely stuck with my job...

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iw2nzm
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Posted by iw2nzm: Sun. Sep 3, 2017 - 02:46 PM
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I found this workaround (here in the forum):

launch the installer from CLI with the following argument: /SystemValidationErrorAsWarning

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clawson
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Posted by clawson: Mon. Sep 4, 2017 - 10:13 AM
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Not sure how to split this thread (don't think it's possible) but there are two different KB discussed. The original was 2978092 but most recently the thread is about 2999226 which leads back to:

 

https://support.microsoft.com/en...

 

Does the line I highlighted below not lead to a 32bit Win 7 one then?

 

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westfw
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Posted by westfw: Tue. Sep 5, 2017 - 08:48 PM
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The original was 2978092 but most recently the thread is about 2999226

 Ah.  I hadn't noticed that the "update in question" had changed.   If I install xxx226 (manually via the link you found; it doesn't show up in the "Windows Update" panel as either required OR optional), I get back to the state where it wants xxx092, but DOES have the NEXT button enabled...

 

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