PITA clients, warranties and good will

Go To Last Post
5 posts / 0 new
Author
Message
#1
  • 1
  • 2
  • 3
  • 4
  • 5
Total votes: 0

We make a widget for cosmetics salons.

Recently i received a call from a new widget owner who complained certain LEDs were not lighting up a proceeded to tell me how she knows her LED technology and these LEDs are simply not lighting up.

 

Expectation is red, blue and infr red sources should be active. Red and Blue LEDs have clear bodies and IR leds smoky blue. Despite my attempts to point out the fact that the blue LEDS which are not lighting up ought not show as they are IR LEDs there was a persistant demand i front up and repair it. Eventually after photos were exchanged and additional letter cnsumed that problem had been put to rest.

 

The next demand was the canopy on the structure was not satying in the open position. So now we are going to discuss what the not open means; is it a slight droop, severe droop or complete closure. I have advised the client the canopy should be at a particular heighth. I expect again a round of letters and measurements and that will be resolved without a call out.

 

The next thing is the structure, a bed, not unklike sun tanning bed is creaking making noises what do I propose to do to make it stop creak. I dont know.. we have not discussed sources of noise as the structure rests on a tiled floor.

 

The site is Sydney, I am in Brisbane.. an hours flight either way and a few hundred dollars in airfares.

 

Anyway... to come to the gist of the problem... where does warranty support end and good will gets dissipated?

 

  • 1
  • 2
  • 3
  • 4
  • 5
Total votes: 0

where does warranty support end and good will gets dissipated?

After the client pays the bill in full. angel

 

Legally of course you need to provide 12 months warranty, but that's just to bring the unit at factory standard - wear and tear. If the creaks were "designed in" and that's how the unit left the factory then it's all good.

John Samperi

Ampertronics Pty. Ltd.

www.ampertronics.com.au

* Electronic Design * Custom Products * Contract Assembly

  • 1
  • 2
  • 3
  • 4
  • 5
Total votes: 0

Depends on what the terms and conditions were. If the warranty was back to base, then they need to send item back to you. At the last job, the customers were all over the world. A service trip cost at least 10k

 

  • 1
  • 2
  • 3
  • 4
  • 5
Total votes: 0

Having a bit of that question myself:

 

"I took out the 5v regulator and connected the input and output pins. Then I changed the 1000uF 10v capacitor to 6600uF 25v, connected it to 20V and the 10K resistor and both FETS blew. What do I do now?"

 

The largest known prime number: 282589933-1

It's easy to stop breaking the 10th commandment! Break the 8th instead. 

  • 1
  • 2
  • 3
  • 4
  • 5
Total votes: 0

... where does warranty support end and good will gets dissipated?

When it came to my wife it was at "I DO"

I would rather attempt something great and fail, than attempt nothing and succeed - Fortune Cookie

 

"The critical shortage here is not stuff, but time." - Johan Ekdahl

 

"Step N is required before you can do step N+1!" - ka7ehk

 

"If you want a career with a known path - become an undertaker. Dead people don't sue!" - Kartman

"Why is there a "Highway to Hell" and only a "Stairway to Heaven"? A prediction of the expected traffic load?"  - Lee "theusch"

 

Speak sweetly. It makes your words easier to digest when at a later date you have to eat them ;-)  - Source Unknown

Please Read: Code-of-Conduct

Atmel Studio6.2/AS7, DipTrace, Quartus, MPLAB, RSLogix user