SAMA5D3 Xplained Windows 10 USB Problems

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I'm trying to get started with my SAMA5D3 Xplained by connecting to my Windows 10 workstation. I'm following the instructions in the Getting Started, but I'm getting nowhere.

First, the "Gadget" doesn't show up in the "Other Devices" section of the Device Manager. Instead, the only thing is a new line in the "Universal Serial Bus controllers". It reads "Unknown USB Device (Device Descriptor Request Failed)" I've tried Update Driver but it refuses to see the linux-cdc-acm.inf file downloaded from kernel.org.

I'm at a loss on how to proceed.

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Does anybody know how to get actual technical support for this from Atmel/Microchip? Right now I have a $100 square frisbee sitting on my desk.

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I got the driver to install, but it still doesn't work. Had to do a manual installation after disabling unsigned drivers. I'm getting the following status:

This device cannot start. (Code 10)

The specified request is not a valid operation for the target device.